FixWebCo ("we," "us," "our," or "Company") operates the website fixwebco.com and provides automated Google review solutions and digital services ("Services"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Services, or interact with us. Please read this policy carefully.
2. Information We Collect
2.1 Information You Provide Directly
Account Registration: When you sign up for FixWebCo, we collect your name, email address, phone number, business name, business address, and Google Business Profile information.
Service Configuration: We collect information about your business, customer lists, and review preferences to set up and customize our review automation system.
Communication: Any messages, feedback, or inquiries you send us directly.
Payment Information: We process payment through secure third-party payment processors. We do not store full credit card details directly.
2.2 Information Collected Automatically
Device Information: Browser type, IP address, operating system, and device identifiers.
Usage Data: Pages accessed, time spent, clicks, and interactions with our platform.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience and analyze site performance.
Location Data: General geographic information based on IP address (not precise location).
2.3 Third-Party Information
Customer Data: We access and process customer review data, contact information, and feedback on your behalf to deliver our Services.
Google API Data: With your authorization, we access your Google Business Profile data to manage reviews.
Integrations: If you connect other platforms (CRM, email services, etc.), we may access authorized data from those services.
3. How We Use Your Information
We use the information we collect for the following purposes:
Providing and improving our Services
Processing subscriptions and payments
Automating review requests and responses
Communicating with you about your account and Service updates
Sending promotional material and marketing communications (with your consent)
Analyzing usage patterns to enhance user experience
Complying with legal obligations and preventing fraud
Conducting customer research and surveys
4. How We Share Your Information
We do not sell your personal data. However, we may share information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist with payment processing, cloud hosting, analytics, email delivery, and customer support. These providers are contractually bound to use your data only as necessary to deliver our Services.
4.2 Business Transfers
If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.
4.3 Legal Compliance
We may disclose information when required by law, court order, or governmental request, or when necessary to protect our legal rights or safety.
4.4 Customer Review Data
Your customers' review data is shared with Google Business Profile and other platforms you authorize for the purpose of displaying reviews publicly.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure password protocols, and regular security assessments.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information. You acknowledge the inherent risks of online transmission.
6. Data Retention
We retain your personal data for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. When your account is deleted, we will remove your data within 30 days, except where we are required by law to retain it.
Customer review data and automated responses may be retained longer to maintain review history and analytics.
7. Your Rights and Choices
7.1 Access and Portability
You have the right to request and receive a copy of your personal data in a commonly used format.
7.2 Correction and Deletion
You can update, correct, or delete your personal information by logging into your account or contacting us. We will process requests within 30 days where legally permissible.
7.3 Communication Preferences
You can opt out of promotional emails by clicking the "Unsubscribe" link in our messages or updating your communication preferences in your account settings. However, we may continue sending transactional emails related to your account.
7.4 GDPR and Regional Rights
If you are located in the European Union or other regions with data protection regulations, you may have additional rights including the right to object to processing, restrict processing, and lodge complaints with data protection authorities.
8. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using FixWebCo, you consent to such transfers.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.
10. Children's Privacy
FixWebCo Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such information, we will promptly delete it.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes your acceptance of the revised policy.
12. Contact Us
For privacy concerns, data requests, or to exercise your rights, contact us at:
