By accessing and using FixWebCo's website (fixwebco.com) and Services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. FixWebCo reserves the right to modify these Terms at any time. Your continued use of our Services constitutes acceptance of any changes.
2. Description of Services
FixWebCo provides automated Google review solutions designed to help businesses collect, manage, and respond to customer reviews. Our Services include, but are not limited to:
Automated review request campaigns via email and SMS
AI-powered review response generation
Review analytics and reporting
Review routing and sentiment analysis
Integration with Google Business Profile and other platforms
Customer dashboard for review management
3. User Eligibility
You must be at least 18 years old and the owner or authorized representative of the business for which you are creating an account. By registering, you represent and warrant that all information you provide is accurate and complete. You agree not to use FixWebCo for fraudulent, illegal, or unauthorized purposes.
4. Account Registration and Security
You are responsible for maintaining the confidentiality of your account credentials and password. You agree to notify us immediately of any unauthorized use of your account. FixWebCo is not liable for any loss or damage resulting from your failure to protect your account information. You agree to use your account only for legitimate business purposes as authorized by these Terms.
5. Subscription Plans and Pricing
5.1 Plans and Pricing
FixWebCo offers subscription plans as described on our pricing page. All prices are in USD unless otherwise specified. Pricing is subject to change with 30 days' notice.
5.2 Free Trial
We offer a 14-day free trial for eligible customers. Trial access is limited to the features of the selected plan. Your trial may be converted to a paid subscription after the trial period ends unless canceled beforehand.
5.3 Billing and Payment
Subscriptions renew automatically at the end of each billing cycle. Payment will be charged to the payment method on file. You are responsible for maintaining valid payment information. Failed payments may result in service suspension.
5.4 Refund Policy
Except as required by law, all payments are non-refundable. Refunds for trial periods or subscription errors will be evaluated on a case-by-case basis. Request refunds within 14 days of the charge date by contacting [email protected].
6. Acceptable Use
You agree not to use FixWebCo for any unlawful, harmful, or prohibited purposes, including but not limited to:
Creating fake, fraudulent, or misleading reviews or requests
Violating any laws or regulations, including GDPR, CCPA, and telecommunications laws
Sending unsolicited or spam messages
Harassing, threatening, or abusing other users or customers
Attempting to gain unauthorized access to our systems
Reverse-engineering, scraping, or copying our platform
Removing or altering copyright, trademark, or proprietary notices
Using automated tools or bots without authorization
7. Customer Data and Content
7.1 Your Responsibility
You retain all rights to your customer data and business information uploaded to FixWebCo. You are solely responsible for the accuracy, legality, and compliance of your data with applicable laws, including ensuring you have proper consent from customers to send review requests.
7.2 Our Use of Data
We will use your data only to provide our Services as described in your subscription plan. We will not sell your customer data. We may use aggregated, anonymized data for analytics and service improvements.
7.3 Legal Compliance
You are responsible for obtaining proper consent before providing customer contact information and agree to comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), GDPR, CCPA, and anti-spam regulations. You indemnify FixWebCo against claims arising from your violation of these requirements.
8. Intellectual Property
All content, code, design, features, and functionality of FixWebCo are the exclusive property of FixWebCo or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may use FixWebCo only for your personal and business use as authorized by these Terms. You may not copy, modify, distribute, or create derivative works without our prior written consent.
9. Warranties and Disclaimers
FixWebCo is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We do not warrant that:
The Services will meet your specific needs
The Services will be uninterrupted or error-free
Results from using FixWebCo will be accurate or reliable
Any defects will be corrected
The Services are free of viruses or harmful components
10. Limitation of Liability
To the maximum extent permitted by law, FixWebCo and its officers, directors, employees, and agents shall not be liable for:
Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, or business opportunities
Loss or corruption of data
Any damages arising from unauthorized access to your account
Any third-party claims or actions
Our total liability shall not exceed the amount you paid for our Services in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless FixWebCo from any claims, damages, losses, liabilities, and expenses arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights, including claims related to your customer data or review content.
12. Termination
You may cancel your subscription at any time by contacting support or through your account settings. Your access will be terminated at the end of your current billing cycle. FixWebCo may terminate or suspend your account immediately if you violate these Terms or engage in harmful, fraudulent, or illegal activity.
13. Data Protection and Compliance
13.1 A2P SMS Compliance
If you use our SMS features, you are responsible for obtaining proper 10DLC (10-Digit Long Code) registration or SMS consent where required by law. You must comply with TCPA, GDPR, and all telecommunications regulations in your jurisdiction.
13.2 GDPR and Data Processing
If you are subject to the EU General Data Protection Regulation, FixWebCo will process your data in accordance with GDPR requirements. You must ensure you have legal basis for processing customer data before uploading it to our platform.
14. Third-Party Integrations
FixWebCo integrates with third-party platforms including Google, email providers, and CRM systems. Your use of these integrations is subject to those third parties' terms and policies. FixWebCo is not responsible for third-party service availability, data handling, or policy changes.
15. Service Availability
While we strive to maintain continuous service, FixWebCo does not guarantee uninterrupted availability. We may suspend or interrupt services for maintenance, updates, or emergencies. FixWebCo is not liable for downtime or service interruptions.
16. Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of the jurisdiction in which FixWebCo operates, without regard to conflict of law principles.
16.2 Dispute Resolution
Any disputes arising from these Terms or your use of FixWebCo shall first be addressed through good-faith negotiation. If unresolved, disputes may be escalated to mediation or arbitration as permitted by law.
17. Contact Information
For questions about these Terms, to report violations, or to request support, contact us at:
